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These days, people expect to pay a medical bill as easily as when they purchase something online. And, they should! That is a reality. As the healthcare marketplace becomes more competitive, the need for patient-friendly payment methods becomes critical.

How to get patients to pay their balance

Practices lose significant amounts of revenue because of late payments and unpaid bills. The effort to reconcile patient payments also consumes precious staff time.

The secret to success: digital patient self-pay options. Patients appreciate the ability to pay their bills online, and are more likely to do so in full and on time.

In fact, 73% of consumers prefer to pay medical bills online. This trend has a lot of power behind it. When surveyed, 42% of consumers would even switch or already have switched providers for a better healthcare payments experience. That’s how crucial it can be to offer digital self-pay options at your practice.

The benefits of self-pay extend to staff as well. A patient payment solution simplifies staff workflow, lowers barriers to capturing revenue, and reduces billing costs. We call this a win-win.

Payment reporting

With a good patient payment solution, you can also eliminate the manual process of payment posting into your Practice Management (PM) system. Reports should have configurable options and reports should include:
• Gross sales
• Refunds and chargebacks
• Net sales
• Average transaction amount
• Payments by channel
• Payments by tender type
• Payments by payment source
These reports provide full visibility into payment activities, support transparency, and advance practice efficiency.

Integration

Harmonized healthcare IT is paramount. Your solutions must work together and communicate seamlessly to reduce staff strain and frustration. When you search for a patient payment system, consider choosing one that is integrated with your entire patient experience, all under one vendor.

Meet NextGen Ambient Assist, your new AI ally that generates a structured SOAP note in seconds from listening to the natural patient/provider conversation.

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Roy Gill Headshot

Roy Gill, MD, FAMIA

VP, Clinical Affairs and Patient Safety at NextGen Healthcare

I joined NextGen in 2009, working first as a Physician Consultant, Director of Clinical Content under the Chief Medical Officer, and now as Vice President of Clinical Affairs and Patient Safety. A Family Physician by training with nearly 20 year of practice experience, I became interested in Clinical Informatics (CI) in the late 1990's as my institution was adopting an EHR. I became a Physician Champion and began to dive even deeper into Informatics. I eventually earned a Graduate Certificate in CI from Oregon Health and Science University and became Board Certified in CI in 2015 (as well as earning a Six Sigma Black Belt somewhere along the way). It's an exciting time to be working at NextGen, as we vastly improve attention to improving outcomes, patient safety, client needs, quality, and the evolving needs of our clinicians and the industry.